Service Now Senior Developer

Job Title: Service Now Senior Developer

Location: Brussels

Start Date: 01/06/2025

End Date: 30/09/2026

Role Description:

Join the Service Now squad as a Dev Engineer, focusing on incidents, maintenance, and run tasks. The team operates in an agile environment, with 50% homeworking flexibility. Responsibilities include supporting and guiding the team through various processes, monitoring instances, and executing maintenance tasks such as small changes, lifecycle management, and license management.

Key Responsibilities:

• Incident Management: Handle second/third line incident management, including analysis, alignment, small changes, communication, and follow-up.
• Problem Management, Asset Management, Change Management.
• Release Management: Prepare and follow-up releases, including runbook preparation and validation, and presentation in the Change Advisory Board.
• Process Optimization: Optimize workflows, reduce bottlenecks, and automate repetitive tasks.
• Data Analysis: Create reports and manage dashboards.
• Implement processes in Service Now, design feeding interfaces, and set up API integration.
• Analyze and configure email interfaces and design workflows in Service Now.
• Migrate existing tools to Service Now.

Language Requirements:

• Dutch: Plus point
• French: Plus point
• English: Mandatory

Technical Skills:

• Service Now Certified (Admin Course)
• Certified Implementation Specialist or related certification (nice to have)
• Cloud knowledge (nice to have)
• Experience with Service Now instance health checks, performance monitoring, and system upgrades.

Soft Skills:

• Strong team spirit and autonomous approach
• Pro-active attitude and clear communication
• Cross-functional collaboration with developers, product owners, and business stakeholders
• Strong communication skills to translate technical issues into business terms
• Project Management knowledge
• Ability to identify and address issues proactively
• Focused on tackling challenges and finding effective solutions
• Capable of working in a complex and large structure

This role requires a professional who can effectively manage and optimize Service Now processes while collaborating with various stakeholders in a dynamic environment.