Voor 1 van onze klanten zijn we op zoek naar een CRM Dynamics Functional Consultant.
 
Start: Asap tot eind oktober 2025
Regime: voltijds met 2 dagen kantoorwerk
Locatie: Brussel
Talen: NL + ENG + FR

Requirements
 Support the architect to find present and communicate suitable solutions
 Conduct workshops to analyze business processes, their needs and current operational solution to gain a deep understanding of requirements and challenges to be able to foster OOTB adoption
 Ensure continuous improvement and innovation within the solutions by utilizing new technologies and methodologies.
 Represent our interests towards integrators in both project- and CoE-mode
 Produce or review user stories and functional specifications.
 Produce or review the design of customized functionality of MS Dynamics 365 to meet specific business needs and requirements.
 Configure or review the configuration done by Supplier’s or colleagues.
 Regularly update of JIRA boards.
 Participate in all Scrum events.
 Support bug analysis and fixing.
 Close collaboration with the testing team and participates in testing in UAT and
regressing testing in PRD (if needed)
 Ensuring test cases are documented with clear description of requirements, expected result and result in close coordination with business
 Work with the technical lead and suppliers technical teams for seamless integration and deployment.
 Produce or review functional documentation on configured and customized
functionality to ensure clear understanding and future maintenance.
 Coach business colleagues on user training.
 Contribute to the up-skilling of current internal team.

Profile
 University master’s degree preferably in computer science, information technology or
related disciplines.
 10 years of CRM MS Dynamics hands-on experience acquired as part of a Consulting firm
 Proven experience in multinational or large-size companies.
 3 years of strong exposure to functional or business analysis with experience in
producing, maintaining and communicating Service Blueprints, Processes Blueprints and User Stories detailing down.
 Expert in Sales, Marketing and Customer service related processes and best practices.
 Experience in an agile software delivery environment.
 Excellent communication skills (ability to communicate to all relevant stakeholders on
their relevant level of information need) and you can write complex documents and deliver persuasive presentations.
 Works autonomously with minimal supervision.
 Team player with proactive mentality.
 Fluent in English, French and Dutch.
 Excellent written English.