Business Lead Managed Services

Start Date: August

Duration: 6 months

Work Regime: Full-time

Remote Work: 60%

Role Description:

As a Business Lead Managed Services, you will drive the implementation and business alignment of the Managed Services offering. You will act as a catalyst for change, bringing external expertise and ownership to accelerate delivery, align stakeholders, and ensure the commercial success of the services.

Responsibilities:

• Implement and refine the long-term strategy for Managed Services.
• Oversee the implementation of the Managed Services framework across multiple products.
• Support sales and marketing in developing a compelling commercial narrative.
• Translate customer needs into concrete Managed Services.
• Lead a small multidisciplinary team, ensuring a customer-centric vision and strategy; support team development and performance.
• Build bridges with stakeholders across the entire organization to ensure seamless integration of services.
• Manage the P&L of Managed Services and ensure financial KPIs are met.
• Collaborate with an agile team to ensure business alignment and delivery of key milestones.
• Drive stakeholder engagement and manage expectations across departments.
• Ensure business deliverables and timelines are met.
• Provide critical input and challenge existing plans to improve outcomes.
• Take ownership and proactively drive progress and alignment.

Requirements & Qualifications:

• Experience: Minimum 10 years in a relevant role.
• Must-have Skills:
  • Managed Services expertise: Proven experience in developing and implementing managed services in a business context.
  • Business acumen: Understanding of P&L, product management, and commercial strategy.
  • Industry background.
• Tools & Methodologies:
  • Proficiency with Office 365 (Excel, PowerPoint).
  • Familiarity with ITIL and ETL concepts.
  • Up-to-date with current technology trends and industry insights.
• Working Style & Mindset:
  • Strong stakeholder management and interpersonal communication skills.
  • Assertive and proactive in follow-up and engagement.
  • Able to work autonomously while actively contributing to team goals.
  • Comfortable in fast-paced, change-driven environments with shifting priorities.
  • Proven ability to collaborate effectively across cross-functional teams.
• Language: Fluency in English (Dutch is a strong asset).

Nice to Have Skills:

• Dutch language skills.
• ITIL certification.
• Experience with Cadalys and/or Salesforce.