Medior System Exploitation Engineer

Start Date: 29/09/2025 (earlier start possible)

End Date: 30/09/2026

Location: Brussels (3 days on-site, 2 days remote)

Regime: Full-time

Description:

As a System Exploitation Engineer, you will alternate deployment coordination with two peers, establish a service-oriented delivery framework, and ultimately lead service delivery interactions with our internal customers.

Key Responsibilities:

Deployment Coordination:

• Create the Global Implementation Plan for major application releases and infrastructure changes.
• Organize the coordination and execution of all required deployment activities.
• Allocate resources to meet deployment schedules.
• Lead deployment of minor and major application/infrastructure releases.
• Oversee environment refresh preparations and executions.
• Ensure that non-functional requirements are properly addressed and managed.
• Act as the Point of Contact for the assessment and management of impacts and risks brought by projects on operational activities, specifically for third-party applications.
• Recommend and implement process and efficiency enhancements, particularly on operational activities.
• Report on “work in progress” status.
• Document events or raise alerts if needed.
• Stay current with IT standards and innovations; share insights with the team.

Service Delivery Foundations:

• Define guidelines and principles for a service-oriented IT team.
• Develop and standardize IT service offerings.
• Secure stakeholder buy-in on the service delivery framework.
• Establish core processes, tools, and reporting to support service delivery.
• Cultivate a service-first culture and mentor fellow Service Delivery Managers.

Service Delivery Operations:

• Monitor and coordinate day-to-day service delivery to meet customer needs and contractual requirements (SLAs).
• Ensure the maintenance (evolutive, preventive, corrective) of service delivered.
• Serve as the primary customer liaison for requests, concerns, and feedback.
• Ensure SLAs are achieved in quality, timeliness, and cost.
• Drive resolution of incidents and problems in collaboration with technical teams.
• Manage change requests, assess their impact, and coordinate their implementation.
• Analyze service performance (metrics), identify improvement areas, and implement corrective actions.
• When required, lead a dedicated service delivery team.

Skills (must-have):

• Proven experience in Release Management (3 years).
• Proven experience in Service Delivery Management (3 years).
• Proven experience with people management (cross-team).
• Proven experience with the ITIL methodology.
• ITIL certification.
• Fluent in French and Dutch, good level in English.
• Proven experience with agile methodology.