Voor 1 van onze klanten zoeken we een Agile Service Delivery Manager

Start: mid September
Periode: einde 2025 en verlengbaar voor 2026
Voltijds
2 dagen/week op kantoor in Mechelen
Talen: ENG/NL
 
Description/Role:
We are hiring an Agile Service Delivery Manager within the Data Build Cluster. This role bridges vendor-based scrum teams and internal governance stakeholders, ensuring agile delivery performance, operational alignment, and continuous improvement. The ASDM will monitor sprint delivery, manage KPIs, and act as a key escalation point while fostering agile maturity across teams.

Responsibilities:

• Monitor sprint delivery and ensure commitments are met
• Track and challenge delivery KPIs (velocity, quality, stability, incident trends)
• Act as an operational escalation point for vendor teams
• Manage service delivery and vendor contracts
• Consolidate insights and report to governance stakeholders
• Advocate agile ways of working and support team autonomy
• Drive continuous improvement and cost efficiency
• Coach and guide teams, ensuring quality and SLA compliance
• Initiate and lead service improvement projects
• Collaborate with internal and external stakeholders across delivery layers

 
Requirements & Qualifications:

• Relevant Master’s degree
• Minimum 7 years of experience in service delivery, vendor management, and agile environments
• Strong understanding of technology and service management in telecom or similar sectors
• Experience with KPI analysis and reporting

 
Must-haves:

• Proven experience in service delivery and vendor management
• Agile delivery knowledge and hands-on experience
• Strong communication and stakeholder management skills
• Leadership and coaching capabilities
• Strategic and problem-solving mindset
• Initiative-driven and improvement-oriented
• thorough ITIL experience
• Familiarity with tools such as Jira, Confluence, Microsoft Suite

 
Nice to haves:

• ITIL certification
• Experience with offshore teams
• Knowledge of data orchestration and scheduling tools (Dagster) and cloud-based data platforms (Snowflake),…